All cases will first be screened and triaged by the duty vet over the telephone. If required, the duty vet will meet you at the assigned clinic.
A waiting time of 30 minutes to an hour should be expected for the duty vet to travel to the assigned clinic.
We encourage all clients to call responsibly and to save the phone lines only for emergencies requiring critical response.
After-hours emergency hotline is exclusive to clients of The Animal Ark. We do not provide overnight monitoring of hospitalised cases.